Payment Policy

1. Accepted Payment Methods

Hengra accepts the following major credit and debit cards for all orders:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Diners Club

  • Discover

All prices and transactions on our website are processed in United States Dollars (USD).

We currently do not accept alternative payment methods such as PayPal, Apple Pay, Google Pay, or Shop Pay.

2. Payment Security & Data Protection

Protecting your personal and payment information is a top priority at Hengra.

  • All payment transactions are protected by industry-standard 256-bit SSL (Secure Sockets Layer) encryption.
  • Your payment details are transmitted securely and processed through trusted third-party payment providers.
  • Hengra does not store your full credit or debit card numbers on our servers.
  • We only retain limited transaction information necessary for order processing, customer service, and legal compliance.

3. When Your Payment Is Charged

Your selected payment method will be charged immediately when you place your order.

Once the payment is successfully authorized and completed, you will receive an order confirmation email containing your order number and details. If the payment cannot be processed, the order will not be completed and you will be notified.

4. Pricing, Taxes & Fees

  • All product prices displayed on the Hengra website are listed in USD.
  • Applicable sales tax will be calculated at checkout based on your shipping address and local tax regulations.
  • Hengra does not charge any hidden fees, extra transaction surcharges, or unexpected costs.
  • The total amount shown at checkout is the final amount you will be charged.

5. Failed or Declined Payments

If your payment is declined, please check the following:

  • Ensure your card details (number, expiration date, and CVV) are entered correctly.
  • Confirm that your card has sufficient funds or available credit.
  • Contact your bank or card issuer to make sure international or online transactions are enabled.

You may try a different supported card or contact our customer service team for assistance.

6. Contact Us

If you have any questions regarding payments, billing, or transaction issues, please reach out to us:

Phone: +1 209-426-0382 Email: info@hengra.com Customer Service Hours: Monday – Friday, 11:00 AM – 5:00 PM (Pacific Time)