Terms of service

Effective Date: July 17, 2026

Welcome to Hengra.

These Terms of Service ("Terms") describe the rules and conditions that apply when you access or use the Hengra website, purchase our products, or interact with our services.

By visiting our website, placing an order, or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Hengra

Hengra is a women's fashion brand offering clothing products including dresses, tops, pants, skirts, and matching sets.

Our products are manufactured at our factory in China.

Orders for customers in the United States are processed and shipped through our U.S. warehouse.

Important Notice:

Hengra products are manufactured in China. U.S. customer orders are fulfilled through our U.S. warehouse, and U.S. returns are processed through our U.S. return address.

For more information about shipping, please review our Shipping Policy.

2. Website Use Requirements

By using Hengra’s website, you agree that you will:

  • Use the website only for lawful purposes
  • Provide accurate and complete information when placing orders
  • Protect your account information if you create an account
  • Not interfere with website operation or security
  • Not attempt unauthorized access to website systems

You must be at least the legal age required in your location to make purchases independently.

3. Account Information

Some website features may require account registration.

When creating an account, you agree to:

  • Provide accurate information
  • Keep your account details updated
  • Maintain the confidentiality of your account information
  • Accept responsibility for activities performed through your account

Hengra reserves the right to restrict or close accounts that violate these Terms or applicable laws.

4. Product Information

Hengra makes reasonable efforts to provide accurate product information, including:

  • Product descriptions
  • Materials and fabric information
  • Available sizes
  • Colors
  • Product images
  • Pricing information

However, slight differences may occur due to:

  • Device display settings
  • Screen resolution differences
  • Manufacturing variations

Such differences do not affect the intended use or quality of the product.

5. Product Availability

All products are subject to availability.

Hengra reserves the right to:

  • Update product availability
  • Discontinue products
  • Limit purchase quantities
  • Correct inaccurate product information

If a product becomes unavailable after an order is placed, Hengra may contact the customer and provide available solutions, including cancellation and refund where applicable.

6. Pricing and Payment

All prices displayed on Hengra’s website are shown in U.S. dollars (USD) unless otherwise stated.

Hengra reserves the right to update:

  • Product prices
  • Promotional offers
  • Discounts
  • Availability information

Price changes will not affect orders that have already been confirmed.

Payment must be completed successfully before an order can be processed.

7. Order Acceptance and Cancellation

Submitting an order does not automatically guarantee order acceptance.

Hengra reserves the right to review and accept or decline orders when necessary, including situations involving:

  • Incorrect product information
  • Payment issues
  • Suspected fraudulent activity
  • Inventory limitations

If an order is cancelled after payment has been received, applicable refunds will be processed according to our refund procedures.

Orders that have entered shipping preparation or have already been shipped may not be cancelled and must follow the return process.

8. Shipping and Delivery

Hengra provides shipping services according to our Shipping Policy.

Shipping information includes:

  • Available delivery areas
  • Shipping costs
  • Processing times
  • Estimated delivery times
  • Tracking information

Delivery estimates are provided for reference and may vary due to circumstances outside Hengra’s control, including:

  • Weather conditions
  • Carrier delays
  • Holidays
  • Incorrect address information

Customers are responsible for providing accurate shipping information during checkout.

9. Returns and Refunds

Returns and refunds are handled according to Hengra’s Return & Refund Policy.

Customers should review the policy for information regarding:

  • Return periods
  • Eligible product conditions
  • Return procedures
  • Refund processing times
  • Exchange requests

The Return & Refund Policy is part of these Terms of Service.

10. Customer Communications

When you contact Hengra or provide feedback, you agree that communication should be:

  • Accurate
  • Respectful
  • Related to your order or service experience

Hengra may use customer communications to provide support and improve our services.

11. Intellectual Property Rights

All content on the Hengra website, including:

  • Logos
  • Brand names
  • Product images
  • Website design
  • Text content
  • Graphics

is owned by or licensed to Hengra and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use Hengra content without prior written permission.

12. Prohibited Activities

You agree not to use Hengra’s website to:

  • Violate any applicable laws
  • Provide false information
  • Conduct fraudulent activities
  • Attempt unauthorized access
  • Upload harmful software
  • Interfere with website operation
  • Copy or misuse website content

Hengra may take appropriate action against activities that violate these Terms.

13. Third-Party Services

Hengra may use third-party services to support website operations, including:

  • Payment providers
  • Shipping providers
  • Analytics services
  • Marketing platforms

Third-party services operate under their own terms and privacy policies.

Hengra is not responsible for the independent practices of third-party providers.

14. Website Availability

Hengra works to maintain reliable website access.

However, temporary interruptions may occur due to:

  • Maintenance
  • Technical issues
  • System updates
  • Internet service problems

Hengra does not guarantee uninterrupted website availability at all times.

15. Disclaimer

Hengra provides website content and services based on available information.

We do not guarantee that:

  • The website will always be error-free
  • All information will always be completely current
  • Website access will always be uninterrupted

Customers should review product details, policies, and order information before completing purchases.

16. Limitation of Liability

To the extent permitted by applicable law, Hengra shall not be responsible for indirect, incidental, or consequential losses resulting from:

  • Website use
  • Product use
  • Shipping delays
  • Third-party service interruptions

This limitation does not affect consumer rights that cannot be excluded under applicable laws.

17. Changes to These Terms

Hengra may update these Terms of Service from time to time.

Updated versions will be posted on this page with a revised effective date.

By continuing to use our website after changes are posted, you acknowledge the updated Terms.

18. Governing Law

These Terms are governed by applicable laws and regulations.

Any disputes will be handled according to applicable legal requirements.

19. Contact Information

If you have questions regarding these Terms of Service, please contact Hengra:

Customer Service

U.S. Warehouse & Contact Address:
584 Castro St, San Francisco, CA 94114-2512, United States

Phone: +1 209-426-0382

Email: info@hengra.com

Customer Service Hours:Monday – Friday, 11:00 AM – 5:00 PM (Pacific Time)