Terms of service
Effective Date: August 17, 2026
Welcome to Hengra.
These Terms of Service (“Terms”) explain the rules and conditions that apply when you visit our website, place an order, or use our services.
By accessing our website or making a purchase, you agree to these Terms. If you do not agree, please do not use our website or services.
1. About Hengra
Hengra is a women’s clothing brand offering dresses, tops, pants, skirts, and matching sets.
Our products are manufactured in partnership with professional apparel factories in China. Orders for customers in the United States are fulfilled and shipped from our U.S. location. U.S. customer returns are also handled through our U.S. return address.
For details about shipping, please review our Shipping Policy.
2. Using Our Website
When using the Hengra website, you agree to:
- Use the website only for lawful purposes
- Provide accurate and complete information when placing orders
- Keep your account information secure if you create an account
- Not interfere with the website’s operation or security
- Not attempt unauthorized access to our systems
You must be of legal age in your location to make purchases independently.
3. Account Information
Some features may require account registration. When creating an account, you agree to:
- Provide accurate information
- Keep your account details up to date
- Maintain the confidentiality of your login information
- Accept responsibility for activities under your account
We may restrict or close accounts that violate these Terms or applicable laws.
4. Product Information
We make reasonable efforts to provide accurate product information, including descriptions, materials, sizes, colors, images, and pricing.
Slight differences may occur due to:
- Device display settings
- Screen resolution differences
- Normal manufacturing variations
These differences do not affect the intended use or quality of the product.
5. Product Availability
All products are subject to availability. We may update product availability, discontinue items, limit quantities, or correct inaccurate information when necessary.
If a product becomes unavailable after an order is placed, we will contact you and offer available solutions, which may include cancellation and a refund where applicable.
6. Pricing and Payment
All prices on our website are listed in U.S. dollars (USD) unless otherwise stated.
We may update product prices, promotions, and discounts from time to time. Price changes will not affect orders that have already been confirmed.
Payment must be successfully completed before an order can be processed.
7. Order Acceptance and Cancellation
Submitting an order does not automatically guarantee acceptance. We may review and, if necessary, decline orders in situations involving incorrect product information, payment issues, suspected fraudulent activity, or inventory limitations.
If an order is cancelled after payment has been received, a refund will be processed according to our refund procedures.
Orders that have entered shipping preparation or have already been shipped cannot be cancelled and must follow the return process.
8. Shipping and Delivery
Shipping is handled according to our Shipping Policy, which includes information about delivery areas, shipping costs, processing times, estimated delivery times, and tracking.
Delivery estimates are provided for reference and may vary due to weather, carrier delays, holidays, or incorrect address information.
Customers are responsible for providing accurate shipping details at checkout.
9. Returns and Refunds
Returns and refunds are handled according to our Refund and Return Policy. Please review that policy for details about return periods, eligible conditions, procedures, refund timelines, and exchanges.
The Refund and Return Policy forms part of these Terms.
10. Customer Communications
When you contact us or provide feedback, we ask that communications remain accurate, respectful, and related to your order or experience with our services.
We may use customer communications to provide support and improve our services.
11. Intellectual Property
All content on the Hengra website — including logos, brand names, product images, website design, text, and graphics — is owned by or licensed to Hengra and protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or use our content without prior written permission.
12. Prohibited Activities
You agree not to use our website to:
- Violate any applicable laws
- Provide false information
- Engage in fraudulent activities
- Attempt unauthorized access
- Upload harmful software
- Interfere with website operation
- Copy or misuse website content
We may take appropriate action if these Terms are violated.
13. Third-Party Services
We use third-party services to support website operations, including payment providers, shipping carriers, analytics tools, and marketing platforms.
These third parties operate under their own terms and privacy policies. Hengra is not responsible for their independent practices.
14. Website Availability
We work to keep the website available and reliable. Temporary interruptions may occur due to maintenance, technical issues, system updates, or internet service problems.
We do not guarantee uninterrupted access at all times.
15. Disclaimer
We provide website content and services based on available information. We do not guarantee that the website will always be error-free, that all information will always be fully up to date, or that access will always be uninterrupted.
Please review product details, policies, and order information carefully before completing a purchase.
16. Limitation of Liability
To the extent permitted by applicable law, Hengra shall not be responsible for indirect, incidental, or consequential losses arising from website use, product use, shipping delays, or third-party service interruptions.
This limitation does not affect any consumer rights that cannot be excluded under applicable laws.
17. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date.
By continuing to use our website after changes are posted, you acknowledge the updated Terms.
18. Governing Law
These Terms are governed by applicable laws and regulations. Any disputes will be handled according to applicable legal requirements.
19. Contact Information
If you have questions about these Terms of Service, please contact us:
Hengra Customer Service U.S. Contact & Return Address 584 Castro St San Francisco, CA 94114-2512 United States
Phone: +1 209-426-0382 Email: info@hengra.com Customer Service Hours: Monday – Friday, 11:00 AM – 5:00 PM (Pacific Time)