1. Manufacturing, Fulfillment and Return Location Information

Hengra is a women's clothing brand offering dresses, tops, pants, skirts, and matching sets.

Our products are manufactured at our factory in China. After production and order processing, orders for customers in the United States are fulfilled and shipped from our U.S. warehouse.

Important Notice:
Hengra products are manufactured in China. U.S. orders are shipped from and handled through our U.S. warehouse. U.S. customer returns are also processed through our U.S. return address.

This information is provided to ensure transparency about our product manufacturing location, order fulfillment process, and return handling location.

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2. Shipping Coverage

Hengra currently provides shipping services within the United States only.

We currently ship to:

• The 48 contiguous United States states
• Washington, D.C.

We currently do not ship to:

• Alaska
• Hawaii
• U.S. territories
• International destinations outside the United States

Shipping availability may vary depending on the delivery address and carrier service coverage.

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3. Shipping Rates and Delivery Time

The following table provides estimated processing times, shipping methods, shipping costs, and delivery estimates.

Notes:

• Processing begins after payment confirmation.
• Delivery estimates are calculated based on normal shipping conditions.
• Actual delivery times may vary depending on carrier operations, weather conditions, holidays, and other circumstances outside of Hengra's control.
• Orders are not processed or delivered on Sundays.

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4. Order Processing Information

After an order is successfully placed, Hengra will begin preparing the order after payment confirmation.

During processing, we will:

• Confirm order information
• Prepare the purchased items
• Complete packaging
• Arrange shipment through our U.S. warehouse

Orders typically require:

1–3 business days for processing

Processing time may be longer during holidays, promotional periods, or periods of increased order volume.

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5. Shipping Schedule

Hengra shipping services operate:

Monday – Saturday

Orders are not delivered on:

Sunday

Orders placed on Sundays or public holidays will begin processing on the next available business day.

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6. Order Tracking Information

Once an order has been shipped, Hengra will send a shipping confirmation email to the email address provided during checkout.

The shipping confirmation email will include:

• Order shipment confirmation
• Tracking number
• Carrier information (when available)

Customers can use the tracking number to check shipment updates.

Please allow some time for tracking information to become active after shipment.

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7. Shipping Address Requirements

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure the following information is correct:

• Full recipient name
• Street address
• Apartment or unit number (if applicable)
• City
• State
• ZIP code
• Email address
• Phone number

Hengra is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by customers.

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8. Delivery Delays

While Hengra works to provide accurate delivery estimates, some delays may occur due to factors outside our control, including:

• Severe weather conditions
• Carrier delays
• Public holidays
• Incorrect address information
• Transportation interruptions
• Unexpected logistics issues

If your order experiences an unusual delay, please contact our customer service team for assistance.

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9. Warehouse and Contact Information

China Factory Address:
Building 1 (South), 5th Floor East, No. 877 Yuanyuan Avenue, Puyuan Town, Tongxiang City, Jiaxing, Zhejiang Province, China

U.S. Warehouse & Contact Address:
584 Castro St, San Francisco, CA 94114-2512, United States

Phone: +1 209-426-0382

Email: info@hengra.com

Customer Service Hours:Monday – Friday, 11:00 AM – 5:00 PM (Pacific Time)