Privacy policy

Effective Date: August 17, 2026

At Hengra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website (hengra.com), make a purchase, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information you provide to us:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Communications with our customer service team
  • Account information (if you create an account)
  • Any other information you choose to provide

Information collected automatically:

  • IP address
  • Browser type, device information, and operating system
  • Pages visited, time spent on our website, and referring website
  • Shopping activity, interactions with our site, and clickstream data
  • Approximate location information based on IP address

Payment information: We do not store your full credit or debit card numbers on our servers. Payment details are securely processed by trusted third-party payment providers (such as Shopify Payments, Stripe, or similar processors).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Process, fulfill, and manage your orders
  • Communicate with you about your orders, shipping, returns, refunds, and customer service requests
  • Send order confirmations, shipping updates, and transactional emails
  • Improve our website, products, services, and overall customer experience
  • Respond to your inquiries and provide customer support
  • Send marketing communications (only if you have given us permission; you may unsubscribe at any time)
  • Detect, prevent, and address fraud, security, or technical issues
  • Comply with legal obligations and enforce our terms

3. How We Share Your Information

We do not sell your personal information.

We may share your personal information only in the following circumstances:

  • Service providers: With trusted third parties who help us operate our business, including payment processors, shipping carriers, website hosting providers, email service providers, and analytics tools. These parties are authorized to use your information only to perform services on our behalf and are contractually obligated to protect it.
  • Legal and safety requirements: When required by law, legal process, or governmental request, or to protect our rights, property, safety, or that of our customers.
  • Business transfers: In connection with a merger, acquisition, sale of assets, or other corporate transaction, your information may be transferred as part of that transaction.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Maintain your shopping cart
  • Understand how visitors use our website
  • Analyze website performance and improve user experience
  • Support security and fraud prevention

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

5. International Data Transfers

Our website is operated in the United States. Your information may be transferred to, and processed in, countries outside your country of residence, including the United States and China (where our manufacturing partners are located). We take appropriate safeguards to ensure that your personal information receives an adequate level of protection in accordance with this Privacy Policy and applicable laws.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. All payment transactions are protected by industry-standard SSL/TLS encryption. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Order processing and fulfillment
  • Customer service and returns handling
  • Legal compliance and record-keeping requirements
  • Legitimate business purposes

When personal information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

For all users:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal exceptions)
  • Opt out of marketing communications at any time

California Residents – CCPA/CPRA Rights If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • The right to know what personal information we collect, use, disclose, or sell
  • The right to request deletion of your personal information
  • The right to correct inaccurate personal information
  • The right to opt out of the “sale” or “sharing” of personal information (we do not sell or share personal information for cross-context behavioral advertising)
  • The right to limit the use and disclosure of sensitive personal information
  • The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information in the “Contact Us” section below. We will verify your identity before processing your request and respond within the timeframe required by law (generally 45 days).

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically. Continued use of our website after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact us:

Hengra Customer Service U.S. Warehouse & Contact Address: 584 Castro St, San Francisco, CA 94114-2512, United States

Phone: +1 209-426-0382 Email: info@hengra.com

Customer Service Hours: Monday – Friday, 11:00 AM – 5:00 PM (Pacific Time)